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Privacy Policy

Privacy and Security Policy

The following information about our Privacy Policy reflects the commitment of UMBRELLA GLOBAL ENERGY S.A., a Spanish company with Tax ID. A98988819 (hereinafter UMBRELLA,) to maintain and guarantee secure business relationships by protecting the personal data of our users, customers and suppliers (the “Owners”), guaranteeing the right to their privacy.

In this policy we explain the various processing carried out by UMBRELLA, affecting your personal data in accordance with the provisions of the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

2. Definition of personal data

By “Personal Data” we mean any information concerning an identified or identifiable natural person. This includes, among others, first name, last name, postal and e-mail address, as well as telephone number.

3. Processing and purpose of the data collected

Any personal data that the Data Subject provides when visiting any of our web portals or with the installation of our mobile application, will be treated in accordance with the rules of data protection and will only be collected, processed and used for lawful, legitimate and informed purposes. Therefore, we detail all the purposes for which UMBRELLA, as data controller, uses personal data:

Web users

We will process your personal data provided through our web forms to:

  • Respond to requests, complaints and incidents transferred through our contact channels or web forms incorporated in the website.
  • Respond to inquiries and respond to requests, complaints or incidents transferred through the web forms “contact” incorporated in this page.
  • To comply with the legal obligations that are directly applicable to us and regulate our activity.
  • To verify your identity, or the information you provide to us for the provision of the subscribed service or purchased good.
  • To manage your data and provide it, if necessary, to external suppliers for the proper functioning of our business.
  • To improve our services and your browsing experience and use of the website.
  • To protect our rights or respond to claims of any kind.

In addition to the above purposes, we will also carry out the purposes that are detailed in our Cookies Policy

It is the user’s obligation to provide truthful data and keep them updated, so UMBRELLA reserves the right to exclude from the services and proceed to the cancellation of the service to any user who has provided false data, without prejudice to other actions stipulated by law.

4. Legitimacy for the processing of your data

The legal basis for the processing of your data is the use of this website by the Owners and the provision of data to answer queries and enter into contracts.

5. Data retention period

The data will be kept for the time necessary to respond to queries or to fulfill the purposes for which they were collected or to comply with the legal deadline for compliance with certain legal obligations, in accordance with the following rules
:

  • The Civil Code, in case of contractual obligations, we will keep your data between 5 or 15 years depending on the case in accordance with the provisions of article 1964.2 of the aforementioned legal body.
  • Article 30 of the Commercial Code, for commercial purposes, establishes the obligation to keep the information (invoices issued and received, receipts, corrective invoices, bank documents, etc.) for a period of 6 years.
  • The General Tax Law, in relation to tax obligations, establishes in Articles 66 to 70 the obligation to keep any document with tax implications for a period of 4 years.
  • The data of candidates for job offers will be kept for 1 year.

6. Communication of your personal data to third parties

UMBRELLA may share your personal data with companies of the same commercial group, as well as its strategic allies only for the purposes and under the conditions of this policy.

7. Security of your personal data

UMBRELLA has a special concern to ensure the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented technical and organizational security measures to prevent any loss or unauthorized use by third parties, for example, our web portals use Https data encryption protocols.

8. Rights of the Holders

All users can exercise any of the rights (Access, Rectification, Cancellation, Opposition, Suppression, Portability) by writing to UMBRELLA or by sending an e-mail to protecciondatos@umbrella-e.com.

However, when you receive any communication by e-mail, you may also object from the e-mail by clicking on the link included in the e-mail and following the instructions provided.

In case you feel that your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the competent Data Protection Supervisory Authority, through its website: www.agpd.es.

9. Consequences of not providing data

Failure to provide the data may hinder the optimal functioning of the website, as well as the impossibility to answer your queries and provide our services.

10. Changes to the Privacy Policy

Our Privacy Policy may be updated due to changes and legal requirements, as well as due to improvements and changes included in the way we offer and provide our services and web utilities. Therefore, we recommend that you visit and access our Privacy Policy periodically, in order to have access and know the latest changes that may have been incorporated. In the event that such changes are related to the consent provided by the user, in which case you will be sent a separate and independent notification to collect it again.

If you have any questions about our Privacy Policy, please contact us at protecciondatos@umbrella-e.com‍.